Shipping & Delivery
How long does delivery take?
Found the perfect Audrey Dublin piece? We know you'll want it as soon as possible, so here’s what you can expect:
Processing Time
- We get to work on your order quickly! Orders are typically processed within 1–2 working days after being placed.
- Please note our cut-off time for same-day processing is 3:00 PM (local time).
- Orders placed after that time, or on Friday evenings and weekends, may take a little longer to dispatch.
Delivery & Tracking
- Once processed, your order is immediately shipped out. The average delivery time is 5–10 working days.
- All deliveries within Ireland are free of charge and sent with our trusted partner, An Post.
- Every order comes with a tracking number, so you can follow your parcel's journey right from our door to yours.
Do you offer international shipping?
At the moment, we're focused on providing the best possible service right here, so we only ship within Ireland.
The great news is that all Irish orders are delivered free of charge! We are excited to announce that we'll be expanding our shipping to cover more of Europe and the United States in the coming months.
Returns & Refunds
What is your return policy?
If your new piece isn't quite right, no worries at all! We want you to be completely happy with your Audrey Dublin purchase.Returns
- 30-Day Policy: You can return your items for a full refund within 30 days of receiving your order.
- Return Conditions: Items must be unused, unworn, and in the same condition you received them, complete with all original tags and packaging.
- Hassle-Free Process: To make the return process quick and easy, please email our Customer Service team at info@audreydublin.com. We will send you simple, step-by-step instructions.
Exchanges
- Please note that we do not offer direct exchanges. If you require a different size or item, please simply follow the return process above and place a new order on our website.
How do I initiate a return?
Starting your return is simple!To begin the process, please send an email to our Customer Care team at info@audreydublin.com.To ensure a swift process, please include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
We'll then reply quickly with the return address and all the detailed instructions you need. No questions asked.
Sizing
How do I find my size?
We want you to feel wonderful in your new Audrey Dublin piece, which is why our clothing and footwear are designed to be true to size.To help you find your perfect fit every time:
- Size Guide: You'll find a comprehensive size chart (with detailed measurements in cm and inches) available on each individual product page.
- Trust the Guide: Use this guide to ensure your choice aligns with our standards for an excellent fit.
Product Care & Materials
What materials are your products made from?
We pride ourselves on using high-quality materials, to ensure comfort, durability, and a beautiful drape.
Each product page provides specific material composition details.
How do I care for my garment?
To keep your Audrey Dublin pieces looking their best for years to come:
- Wash Cool: Always wash at low temperatures (30°C) using mild detergents. It's better for your clothes and the environment!
- Gentle Cycle: For delicate fabrics, use the machine's gentle or delicate cycle, or opt for a good old-fashioned hand-wash.
- Air Dry is Best: Let your garments air dry in the shade. We highly recommend you avoid the tumble dryer where possible.
- Ironing: Iron on a low to medium heat setting, and use a protective cloth or turn the item inside out for any delicate fabrics.
- Storage: Keep tailored items on a hanger. For heavier pieces like knitwear and wool, folding them will help maintain their shape.
- Always Check: Please be sure to check the specific care label on each garment—it always has the most accurate instructions.
Order Changes
Can I modify or cancel my order?
We aim to dispatch your lovely items as quickly as possible, so please contact us immediately if you need to modify or cancel your order.
While we can't guarantee changes once our team has begun processing your order, please know we will do our absolute best to assist you!
Payment Methods
What payment methods do you accept?
Shopping with Audrey Dublin is simple and secure. We offer quick and easy payment options for your convenience.We accept all major credit and debit cards, including:
- American Express
- Maestro
- Mastercard
- Visa
You can also choose a secure online payment option at checkout:
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
We use secure encryption technology to ensure your payment details are always safe.
